Terms of service

By choosing our products, you are joining a journey back to the heart of cacao. These terms govern the use of our shop and the relationship with our customers from our base in Hexham, United Kingdom.

Order Processing: Every order is prepared with intention and care. Once your order is placed, the processing time is 1 to 2 working days before being handed over to the courier. You will receive a notification as soon as your parcel is on its way.

Shipping Commitment: Your peace of mind is ours. Natcha Nibs takes full responsibility for the integrity of your parcel until it reaches your hands. If any issues arise during transit, we will take full responsibility for your order.

Purchase Restrictions: Our products are suitable for all cacao lovers. However, to complete a transaction on this website, you must be of the minimum legal age required by UK law for online purchases and hold a valid payment card.

Contact Us: For any questions or suggestions, reach us at:

• • Email: Info@natchanibs.com

  • WhatsApp: +44 7867070005

  • Location: Hexham, United Kingdom.