Privacy policy

Privacy Policy

Last updated: February 23, 2026

Natcha Nibs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Natcha Nibs is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect

We collect categories of information including:

  • Contact details: Name, address, billing/shipping address, phone number, and email.

  • Financial information: Payment card details and transaction information (processed securely via Shopify).

  • Account & Transaction information: Order history, items viewed, and shopping preferences.

  • Device & Usage information: IP address, browser type, and interaction data via cookies.

How We Use Your Information

We use your personal data to:

  • Provide Services: To fulfill orders, process payments, and manage your account.

  • Marketing: To send updates or promotional offers (which you can opt-out of at any time).

  • Security: To detect and prevent fraudulent transactions.

  • Communication: To provide customer support and respond to inquiries.

Disclosure and International Transfers

We may share your information with third-party service providers (like Shopify, payment gateways, and couriers) to fulfill our contract with you. Note for UK/EEA residents: As we are based in Hexham, United Kingdom, your data is processed according to UK data protection laws. If we transfer data outside the UK/EEA, we rely on recognised legal transfer mechanisms such as Standard Contractual Clauses.

Your Rights

Depending on your location, you have the right to:

  • Access, Correct, or Delete your personal information.

  • Object to processing or request data portability.

  • Withdraw consent for marketing communications.

Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

Contact

For any questions regarding our privacy practices or to exercise your rights, please contact us:

  • Email: info@natchanibs.com

  • Address: 4 Market Street, Hexham, ENG, NE46 3NU, GB.