Refund policy

Our Quality Promise

At Natcha Nibs, every cacao bean is selected with love and care. Due to the artisanal and perishable nature of our products, we strive to ensure the highest standards of hygiene and freshness for our community.

Issues with your order: If your parcel arrives damaged, shows any packaging defects, or has not been delivered by the courier, we are here to put it right.

  • Claim Period: You have 5 working days from the receipt of your product (or the estimated delivery date) to notify us of any issues.

  • Evidence Process: To provide a swift solution, please send photographs, videos, or screenshots showing the damage or incident to Info@natchanibs.com or via WhatsApp at +44 7867070005.

Resolutions and Refunds: Our priority is ensuring you always have your cacao. Therefore, we offer the following options:

  1. Replacement in Kind: We will send an identical product or a combination of products matching the total value of your original purchase at no extra cost to you.

  2. Gift Card: In cases of partial damage or logistical issues, we can issue a gift card for the proportional amount, to be used for your next Natcha Nibs experience.

Note: Should a physical return of the damaged product be required, Natcha Nibs will cover the return shipping costs.